Privacy Policy

FIT HUB PRIVACY POLICY

Last updated: 17 November 2025

PT JAYA DIGITAL PROPERTI (“We” or “FIT HUB”) is committed to safeguarding and protecting the personal information and privacy of our users. This privacy policy is intended to provide a clear understanding of how we collect, use, disclose, and protect the personal information we collect from you (“Privacy Policy”) when you use FIT HUB services, including through our website or application. By continuing to use FIT HUB services, you hereby consent to the collection and processing of your personal information in accordance with this Privacy Policy.

MPlease read this Privacy Policy carefully.

1. ABOUT US
   PT JAYA DIGITAL PROPERTI is a company established under the laws of Indonesia that owns and operates the application & website in connection with the provision of fitness center services under the FIT HUB trademark (“Services”), through which we collect, process, use, protect, and/or disclose your personal information and data (“Personal Data Processing”), as further explained in this Privacy Policy.

2. ACKNOWLEDGMENT AND CONSENT
   By registering an account and using our Services, you acknowledge that you have read and understood this Privacy Policy and provide your consent to the Processing of your Personal Data in accordance with this Privacy Policy. In particular, you agree and give your consent for us to Process your Personal Data in accordance with this Privacy Policy.
   You may withdraw your consent for any or all collection, use, or disclosure of your Personal Data at any time by providing us with reasonable written notice. If you withdraw such consent, you understand and agree that the withdrawal may result in our inability to provide the Services and may lead to the deletion of your account or the termination of your contractual relationship with us.

3. INFORMATION AND PERSONAL DATA WE COLLECT
   In conducting Personal Data Processing, you understand and agree that we collect several types of information and data about you to provide and improve FIT HUB Services and to meet your needs optimally, including but not limited to:

   1. Personal Information
      We may collect data that can identify you, including but not limited to:
      • Full name
      • Email address
      • Phone number
      • Residential address
      • Date of birth
      • Gender
      • Payment information (if required for transactions)
   2. Usage Information
      Data collected regarding how you interact with FIT HUB services, for example:
      • Membership history and fitness activities
      • Fitness class or training preferences
      • Time and frequency of visits to FIT HUB locations
   3. Location Information
      We may collect your device’s location data, with your permission, to offer location-based services such as guiding you to the nearest FIT HUB branch or providing information about events at nearby locations.
   4. Technical and Device Information
      We collect technical information such as:
      • IP address
      • Device type and operating system
      • Browser used
      • Activity log data that includes user interactions with features on the application or website
      • Tracking information obtained through cookies, web beacons, and similar technologies
        (Hereinafter referred to as “Personal Data”)

4. HOW WE USE PERSONAL DATA
   We use the Personal Data you provide for the following purposes:

   1. Providing and Improving Services
      Personal Data is used to ensure that you receive the maximum benefits from your FIT HUB membership and Services. We use your Personal Data for one and/or all of the following purposes, as well as for other purposes permitted under applicable laws and regulations:
      • Processing FIT HUB registration and membership
      • Offering relevant fitness classes or programs according to your preferences and needs
      • Providing customer service to assist you with inquiries or issues
   2. Service Personalization
      We may use your Personal Data to understand your personal preferences in training or fitness services in order to deliver a more personalized experience, such as recommending suitable classes or trainers.
   3. Marketing and Promotions
      With your consent, we may use your Personal Data to send marketing communications related to products, services, or special offers that may be relevant to you.
   4. Data Analysis and Research
      We analyze the Personal Data we collect to understand usage trends, evaluate the effectiveness of marketing campaigns, and improve features or Services.
   5. Legal Compliance
      Your Personal Data may be used to meet legal, regulatory, and other compliance requirements, or to protect our rights in accordance with applicable laws in Indonesia.

5. DISCLOSURE OF YOUR PERSONAL DATA
   FIT HUB may share your Personal Data with certain third parties under strict limitations for the purposes described below, including other purposes permitted under applicable laws and regulations:

   1. Service Partners
      We collaborate with third-party service providers who assist in the operation of our business, such as payment processing, delivery services, technical support, and marketing.
   2. Legal Compliance
      We will disclose your Personal Data if required by law or when we believe that such disclosure is necessary to protect the rights or safety of FIT HUB and our users.
   3. Extraordinary Circumstances
      In the event of a change of ownership, merger, acquisition, or sale of FIT HUB’s assets, the User’s Personal Data may be transferred to the new entity taking over operations.

6. STORAGE AND SECURITY OF PERSONAL DATA
   FIT HUB implements high security standards to protect your Personal Data from unauthorized access, damage, or misuse. The protective measures we apply include:

   1. Data encryption during storage and transmission;
   2. Restricted staff access on a need-to-know basis;
   3. System monitoring to prevent and detect potential security threats; and
   4. Your Personal Data is retained for the period necessary to fulfill the purposes for which it was collected or for as long as permitted under applicable Indonesian law.
      

7. YOUR RIGHTS OVER PERSONAL DATA
   We respect your right to access and manage the Personal Data we store. Your rights include:

   1. Right of Access: You may request access to your Personal Data that we hold.
   2. Right to Rectification: If any Personal Data is inaccurate, you may ask us to correct or amend that information.
   3. Right to Erasure: You may request that we delete your Personal Data, provided the data is not required for legal or business purposes.
   4. Right to Object: You have the right to object to the processing of your Personal Data for marketing or targeted advertising purposes.
      To exercise these rights, you may contact us via email at: [email protected]

8. PERSONAL DATA PROTECTION
   We respect and protect the privacy and Personal Data of users in accordance with applicable laws and regulations. This Privacy Policy explains how We conduct the Processing of Personal Data that you provide when using Our Services, with the following details:

   1. Personal Data includes all information/data about an individual as defined in the Personal Data Protection Law of the Republic of Indonesia and all of its amendments and derivative regulations (“PDP Law”).
   2. Personal Information provided by users is considered Personal Data disclosed as confidential information exclusively and is treated as confidential.
   3. In the event that FIT HUB accesses Personal Data and/or conducts any data processing involving Personal Data, such processing will be strictly limited to everything governed under this FIT HUB Privacy Policy.

9. USER AGE REQUIREMENTS
   The provisions regarding age restrictions for using FIT HUB Services and the site/application follow and adhere to the age requirements as stipulated in the Terms and Conditions of Service Use as well as the Terms and Conditions of Website & Application Use of FIT HUB, which form an integrated and inseparable part of this Privacy Policy.
   We do not intentionally collect personally identifiable information from children below the stipulated minimum age. If We become aware that a User below the required age has provided Personal Data, We will make every reasonable effort to promptly take the necessary steps to remove such Personal Data from Our system.
   Parents or guardians who become aware that their child has provided Personal Data to Us may contact Us via email at [email protected]. We will follow up on the data deletion request as soon as possible to ensure the protection of minors’ Personal Data.

   
   

10. USE OF COOKIES AND SIMILAR TECHNOLOGIES
    FIT HUB uses cookies and similar technologies to enhance the user experience on the FIT HUB website and application. Cookies are small files stored on your device that allow Us to:

    1. Remember your preferences
    2. Analyze site traffic and usage patterns
    3. Provide advertisements that are relevant to you
       You may set your browser to refuse cookies or to alert you when cookies are being sent. However, certain features of the FIT HUB Services may not function fully if you disable cookies.
       

11. PRIVACY POLICY UPDATES
    FIT HUB may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through notifications on the FIT HUB website. We encourage you to review this Privacy Policy periodically to stay informed about how We protect your Personal Data.

    
    

12. CONTACT US
    If you have any questions, comments, or requests regarding this Privacy Policy or Our data management practices, you may contact Us at [email protected].