Privacy Policy

FIT HUB PRIVACY POLICY

Last update: 22/11/2024

PT JAYA DIGITAL PROPERTI (“We” or “FIT HUB”) is committed to safeguarding and protecting your privacy. This Privacy Policy is designed to provide you with a clear understanding of how we collect, use, disclose, and secure your personal information when you use FIT HUB services, including through our website, app, and other platforms. By using FIT HUB services, you agree to the collection and processing of information as outlined in this policy.

Please read this Privacy Policy carefully.

1. ABOUT US
   PT JAYA DIGITAL PROPERTI is the trademark holder of FIT HUB, a fitness centre limited liability company based in Indonesia, with its office located at Pacific Century Place, 27th Floor, Lot 10, Jl. Jenderal Sudirman Kavling 52-53, Senayan, Kebayoran Baru District, South Jakarta - 12190. FIT HUB collects and uses your personal data, as explained in this Privacy Policy.

2. INFORMATION WE COLLECT
   We collect various types of information to improve FIT HUB’s services and meet your needs optimally, including:
   

   1. Personal Information
      We may collect identifiable data about you, including but not limited to:

      • Full name
      • Email address
      • Phone number
      • Residential address
      • Date of birth
      • Payment information (if required for transactions)

   2. Usage Information
      Data collected about how you interact with FIT HUB’s services, such as:

      • Membership and fitness activity history
      • Class or fitness training preferences
      • Times and frequency of visits to FIT HUB locations

   3. Location Information
      With your permission, we may collect your device’s location data to offer location-based services, such as directing you to the nearest FIT HUB branch or providing information about nearby events.

   4. Technical and Device Information
      We collect technical information, including:

      • IP address
      • Device type and operating system
      • Browser used
      • Activity log data, which includes user interactions with features on the app or website
      • Tracking information obtained through cookies, web beacons, and similar technology

3. HOW WE USE INFORMATION
   We use the data you provide for the following purposes:

   1. Providing and Enhancing Services
      Data is used to ensure you gain the maximum benefits from FIT HUB membership and services. We use your data to:

      • Process your registration and membership with FIT HUB
      • Offer relevant fitness classes or programs based on your preferences and needs
      • Provide customer service to assist with your questions or issues

   2. Service Personalization
      We may use your information to understand your personal preferences in training or fitness services to deliver a more personalised experience, for example, by recommending suitable classes or trainers.

   3. Marketing and Promotions
      With your consent, we may send marketing communications related to products, services, or special offers that may be relevant to you.

   4. Data Analysis and Research
      We analyse the information we collect to understand usage trends, evaluate marketing campaign effectiveness, and improve features or services.

   5. Legal Compliance
      Personal information may be used to fulfil legal, regulatory, and other obligations or to protect our rights in accordance with the applicable laws in Indonesia.

4. DISCLOSURE OF YOUR INFORMATION
   FIT HUB may share your information with certain third parties under strict conditions:

   1. Service Partners
      We collaborate with third-party service providers who assist in our business operations, for example, payment processing, delivery services, technical support, and marketing.

   2. Legal Compliance
      We will disclose your personal information if required by law or when we believe disclosure is necessary to protect the rights or safety of FIT HUB and our users.

   3. Extraordinary Events
      In the event of a change in ownership, merger, acquisition, or sale of FIT HUB assets, user data may be transferred to the new entity that assumes operational control.

5. DATA STORAGE AND SECURITY
   FIT HUB applies high-security standards to protect your personal data from unauthorised access, damage, or misuse. The security measures we implement include:
   

   1. Data encryption during storage and transmission;
   2. Limited staff access based on need;
   3. System monitoring to prevent and detect potential security threats; and
   4. Your personal data is retained only for as long as necessary to achieve the purposes of data collection or as permitted by applicable laws in Indonesia.

6. YOUR RIGHTS REGARDING PERSONAL DATA
   We respect your rights to access and manage the personal data we hold. Your rights include:

   1. Right of Access: You may request access to your personal data that we hold.
   2. Right of Correction: If any data is inaccurate, you can ask us to update or correct the information.
   3. Right of Deletion: You may request that we delete your personal data, provided the data is not required for legal or business purposes.
   4. Right to Object: You have the right to object to the processing of your personal data for marketing or advertising targeting purposes.

   To exercise these rights, you may contact us at [email protected].

7. USE OF COOKIES AND SIMILAR TECHNOLOGIES
   FIT HUB uses cookies and similar technologies to enhance the user experience on FIT HUB’s website and app. Cookies are small files stored on your device that allow us to:

   1. Remember your preferences
   2. Analyse site traffic and usage patterns
   3. Provide relevant advertisements for you

   You can configure your browser to reject cookies or to alert you when cookies are sent. However, some features of FIT HUB’s services may not function fully if you disable cookies.

8. PRIVACY POLICY UPDATES
   FIT HUB may update this Privacy Policy from time to time. We will inform you of significant changes through email or notices on FIT HUB’s website. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
   

9. CONTACT US
   If you have any questions, comments, or requests regarding this Privacy Policy or our data management practices, you may contact us at [email protected].